Customer Support Channels

  • 1 hour ticket response time

  • A One–Hour Response Time Guarantee

  • All your support requests will be attended to in no more than 1 hour after the support ticket or email has been submitted. If your case requires further assistance from a sysadmin, we’ll forward the ticket or the e–mail to the person in charge, right away and will leave a note to inform you that more time will be required for finding the optimal solution. Furthermore if you take advantage of our Managed Servers package, all of the services included there will be carried out whenever you decide.

  • Top quality support service

  • A Top–Quality Customer Care Service

  • Should you require help working with the Website Control Panel or with any of the applications that we have installed on the server on your behalf, do not hesitate to touch base with our customer support staff at any moment through the ticketing system. Moreover, should you need assistance managing your server, you can order the Managed Servers package, that includes Operating System updates on a weekly basis, installation and troubleshooting services, server monitoring and restarting procedures, data backup hard disk drive storage space, etcetera.

  • Intuitive help center

  • A User–Friendly Help Section

  • Our Website Control Panel was pre–installed for every dedicated web hosting plan. Among its features is a rather handy integrated knowledgebase that will guide you step by step on all the tasks that you can perform. Most instructional articles also video versions that demonstrate all the operations that you can perform in a very illustrative way. You can find the instructional articles and the video tutorials in the top right corner of each section of the hosting Website Control Panel.