In the event that you have ever had a shared hosting account before or you have dealt with any other online service, you are probably aware from personal experience that for some things it's better to consult with a live person over the phone instead of exchange support tickets or email messages. If you'd like to know more about a specific service before you decide to buy it or if something small-scale should be made, for example, it is really much easier and quicker to get it done real-time. If you are able to get hold of representatives over the phone, it is also very likely that you're using the services of a real web hosting supplier, not a reseller. The level of support that you will get by phone may differ between different suppliers - from general matters to experienced technical support. Typically most suppliers offer pre-sales assistance and 1st level telephone support, while more complicated tech issues are resolved via electronic mail and tickets.

Phone Support in Shared Hosting

In case you choose to obtain one of our shared hosting, you can talk with our support crew over the phone for 14 hrs every day. We can help you choose the perfect package for your websites because we think that it's better to discuss such issues with a live person. In case you already have an account, we will assist you with all sales/billing questions as well as general issues, even with some technical troubles that do not need too much time or escalation to a system administrator as it will be more appropriate to open a support ticket for time-consuming issues and have the communication in one place. We now have telephone numbers in the United States, the UK and Australia, so you're able to call the one you prefer and talk to one of our representatives.

Phone Support in Semi-dedicated Servers

Every time you need more info regarding the semi-dedicated hosting plans that we offer, you have the option to call one of the three support phone lines that we have around the globe - in the United States, the UK and Australia. Thus, you have the option to check ahead of time if our solutions will be appropriate for your websites. In case you're already our client and you own a semi-dedicated account, you have the option to reach us on the phone for 14 hours daily about any billing or common issues. For strictly technical issues you will be able to take advantage of our ticketing system and get in touch with our technical support because someissues just require additional time to be resolved, still we can help you over the phone with quite a few minor tech problems as well, saving you efforts and time.