One-Hour Response Guarantee in Shared Hosting
Our shared hosting feature a 60-minute reply time guarantee, which implies that regardless of what inquiry or problem you may have, we will always be there to lend you a hand. The fact is, it rarely takes more than half an hour to get a problem solved or a question answered, and this is valid for both technical and pre-sales matters. Our technical support team reps will be at your service 24-7, even on national holidays and weekends, which implies that you will obtain immediate help at any time. We understand precisely how invaluable time can be, so by the time we respond to your ticket or email, we’ll have explored the matter and, if we haven’t solved it, we will supply you with more details about what you have to do on your end, if the circumstances require it. With our support service, you can rest assured that there will be someone to help you out right away, regardless of the hour.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server package from our company, you can take full advantage of our speedy support services. You will receive a reply to any support ticket posted through the web hosting Control Panel or e-mail sent to our technical and customer support staff in less than sixty minutes. The response time is guaranteed and it’s valid irrespective of the matter – billing or technical. Often, it takes substantially less time to investigate and resolve a problem. We’ll supply you with more info if the solution involves something that needs to be done on your end. If you contact us during national holidays or weekends, the response time will be precisely the same and given the fact that our support team is working 24x7x365, you will get instant assistance for virtually any general, billing or technical issue regardless of what time it is.