If you ever face a problem with your site and are incapable of solving it yourself, ask the respective web hosting provider’s customer service staff to help you bring the site back online. A swift solution would be the most optimal scenario, but lots of hosting companies reply within twenty four hours and even more, especially if you’re dealing with a reseller. Even if the problem can be quickly resolved, your site may not work correctly or may not be reachable at all for a longer interval, so you may lose potential clients as it’s pretty unlikely that anyone would willingly return to a website that is faulty. This is why, you have to make sure not only that you can touch base with your web hosting provider, but also that they can respond and assist you in a well-timed manner. If a web app update doesn’t go smoothly or you delete something by mistake, for example, the site should be restored promptly so as to prevent protracted unavailability.

One-Hour Response Guarantee in Shared Hosting

Our shared hosting feature a 60-minute reply time guarantee, which implies that regardless of what inquiry or problem you may have, we will always be there to lend you a hand. The fact is, it rarely takes more than half an hour to get a problem solved or a question answered, and this is valid for both technical and pre-sales matters. Our technical support team reps will be at your service 24-7, even on national holidays and weekends, which implies that you will obtain immediate help at any time. We understand precisely how invaluable time can be, so by the time we respond to your ticket or email, we’ll have explored the matter and, if we haven’t solved it, we will supply you with more details about what you have to do on your end, if the circumstances require it. With our support service, you can rest assured that there will be someone to help you out right away, regardless of the hour.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server package from our company, you can take full advantage of our speedy support services. You will receive a reply to any support ticket posted through the web hosting Control Panel or e-mail sent to our technical and customer support staff in less than sixty minutes. The response time is guaranteed and it’s valid irrespective of the matter – billing or technical. Often, it takes substantially less time to investigate and resolve a problem. We’ll supply you with more info if the solution involves something that needs to be done on your end. If you contact us during national holidays or weekends, the response time will be precisely the same and given the fact that our support team is working 24x7x365, you will get instant assistance for virtually any general, billing or technical issue regardless of what time it is.