A live chat is one of the methods of communication supplied by some hosting companies as part of their support service. Determined by the service provider, the chat can be used for pre-sales, billing and/or technical support. This method of contact is faster in comparison to a support ticket and it will make it less likely to misspell or misunderstand a word compared to a telephone call with an agent. Furthermore, when the issue that you experience requires some time to be investigated and resolved, you are able to do something else meanwhile instead of just waiting, as you'd have to do when you call. Also, you can take advantage of a live chat support service for free provided that you have web accessibility even when your hosting provider is situated in another country and they don't have a local phone number that you can call.

Live Chat Support in Shared Hosting

Along with the phone and ticket support, we provide live chat support too. You will be able to contact us every single day, including weekends and holidays, and we will give you more info about the shared hosting that we supply in case you are not among our customers yet, or about general and billing questions when you already have a user profile. Although for solely technical issues you have to open a ticket to our tech assistance team, as such matters need extra time to be taken care of, you can still get in touch with us through our live chat for some tech info. For example, we will assist you to set up an email address in your e-mail client or troubleshoot a number of problems, saving you a long time. Even when our telephone lines are already off for the day, you'll be able to talk with a live person.

Live Chat Support in Semi-dedicated Servers

When you use the live chat support service that we offer with all of our semi-dedicated hosting plans, you can find the replies for any questions you have or have numerous problems resolved quickly. The service is accessible each and every day, which means that you're able to speak with a representative even on holidays and weekends. In case you're unsure which package would be better for your web sites or if our state-of-the-art cloud hosting platform matches some system requirements, you can come on the live chat before purchasing anything. In case you're a present customer, you'll be able to receive more details about billing issues, account settings and a number of common technical troubles you may encounter, for example if you can't install an e-mail account in a client on your computer. Our live chat will save you time and effort regardless where you are or when you contact us.