If you’ve bought a hosting package and you’ve got certain inquiries about a given function/feature, or if you’ve stumbled upon some difficulty and you require support, you should be able to touch base with the respective tech support staff. All hosting companies use a ticketing system regardless of whether they offer other methods of contacting them apart from it or not, since the most efficient way to deal with a problem most often is to send a ticket. This model of communication renders the responses exchanged by both sides easy to track and enables the help desk team representatives to escalate the situation in the event that, for instance, an administrator needs to step in. Most often, the ticketing system is not directly connected to the hosting space and is part of the billing account, so you must have at least 2 separate accounts to contact the help desk team and to actually manage the hosting space. Non-stop switching between the accounts might sometimes be a nuisance, not to mention the fact that it requires a very long time for the vast majority of web hosting companies to answer the tickets themselves.

Integrated Ticketing System in Shared Hosting

Our shared hosting feature an integrated support ticket system, which is an indivisible part of our custom Hepsia Control Panel. In contrast to other analogous tools, Hepsia will enable you to manage everything related to the hosting service itself in the same place – payments, website files, emails, tickets, etc., avoiding the need to log in and out of different admin dashboards. In the event that you’ve got any technical or pre-sales questions or any difficulties, you can send a ticket with just several mouse clicks without needing to log out of your Control Panel. During the process, you can choose a category and our system will offer you a variety of educational articles, which will provide you with more information and which may help you resolve any particular problem even before you actually submit a ticket. We guarantee a response time of maximum sixty minutes, even in case it’s a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which is included with all our semi-dedicated hosting plans, was designed with one goal in mind – that you should be able to manage everything related to your account from one place and the support tickets make no exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, if you have a query or encounter a complication, you can touch base with our customer support team members right away without the need to go through an entirely different admin interface. You can search through your web files or check a variety of settings within your account while opening a new ticket or reading the reply to an old one. In case you’ve got tons of tickets and you wish to find a given one, you can take advantage of the intelligent search box, which is available in the Help section. We will make sure you obtain an answer in no more than 1 hour regardless of the nature of your inquiry or problem.