Integrated Ticketing System in Shared Hosting
Our shared hosting feature an integrated support ticket system, which is an indivisible part of our custom Hepsia Control Panel. In contrast to other analogous tools, Hepsia will enable you to manage everything related to the hosting service itself in the same place – payments, website files, emails, tickets, etc., avoiding the need to log in and out of different admin dashboards. In the event that you’ve got any technical or pre-sales questions or any difficulties, you can send a ticket with just several mouse clicks without needing to log out of your Control Panel. During the process, you can choose a category and our system will offer you a variety of educational articles, which will provide you with more information and which may help you resolve any particular problem even before you actually submit a ticket. We guarantee a response time of maximum sixty minutes, even in case it’s a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which is included with all our semi-dedicated hosting plans, was designed with one goal in mind – that you should be able to manage everything related to your account from one place and the support tickets make no exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, if you have a query or encounter a complication, you can touch base with our customer support team members right away without the need to go through an entirely different admin interface. You can search through your web files or check a variety of settings within your account while opening a new ticket or reading the reply to an old one. In case you’ve got tons of tickets and you wish to find a given one, you can take advantage of the intelligent search box, which is available in the Help section. We will make sure you obtain an answer in no more than 1 hour regardless of the nature of your inquiry or problem.