The accessibility to the customer and tech support that a shared hosting company provides can tell you a lot about the services that they provide as well. In the event that you are allowed to use only e-mails or tickets, you have most probably found a reseller not the actual website hosting provider. When this is the case, you may have to wait for several days in order to get an issue resolved as your reseller may not be checking their communication regularly or they may need to consult with the actual hosting company for further help. When the provider offers various means of communication with quick response time available at any moment, they are most likely the top provider, not a reseller. So you'll benefit from timely assistance and top quality support because they will have direct access to the servers where your account will be created. Regardless of the issue - technical or sales, it's generally better to be able to contact your web hosting company right away via your favourite method of communication.

24/7 Customer Support in Shared Hosting

The customer and technical support services for our shared hosting plans are round-the-clock, thus you can forget all about waiting for a couple of days so as to receive assistance. In case you are not our client yet, you can call us, chat with an agent or send an email. If you already have an account, you're able to open a support ticket on top of the other three options for communication. You are able to pick the most appropriate way to contact us depending on where you are or the equipment you are using. We can easily assist you for almost any webhosting-related query that you may have or issue that you may encounter and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you could open a support ticket, but even in such a case the maximum reply time will never exceed 1 hour.

24/7 Customer Support in Semi-dedicated Servers

All the semi-dedicated hosting plans that we supply include 24/7 customer and tech support, therefore regardless of what issue you experience, you'll be able to get in touch with us and we'll help you quickly. The guaranteed response time for each e-mail message or support ticket that you open from your Hepsia web hosting Control Panel is 1 hour; usually the response time rarely exceeds twenty minutes. We also offer phone support with multiple local numbers around the world and a live chat, so you will be able to get in touch with us and find additional info about our solutions even if you don't have an account yet. We can help you with any question or a problem you may have - payment methods, package features, e-mail setup, hosting account settings, and many others. If you use our services, you will never experience an issue where you should wait for a few days to get an issue solved like you will have to do with a number of other suppliers.

24/7 Customer Support in VPS Servers

If you have a Virtual Private Server from us, you'll be able to contact us 24/7 for any kind of server-related issue or forany issues and / or questions about the pre-installed software your server is equipped with. If you have not obtained your VPS server plan yet, you're able to learn more about our solutions by giving us a telephone call or through the live chat service. For more technical issues, you're able to send an e-mail or open a ticket via your billing Control Panel and you'll receive support within no more than one hour no matter the time of the day, even on holidays and weekends. The actual reply time in most cases doesn't extend past 30 minutes. In case you need assistance for third-party software, you're able to take advantage of the Managed Services upgrade that you can add to each VPS package and our administrators will help you with any installation or troubleshooting problem you could have encountered.

24/7 Customer Support in Dedicated Servers

All the dedicated server packages that we provide feature 24/7 support via several means of communication and with a 1-hour max answer time guarantee. If you want to learn more about the plans or you have any kind of billing or general questions, you will be able to call one of the local numbers we have around the world or you could use our live chat service and talk with a live representative. For entirely tech problems which require some help from a tech support person or an administrator, you will be able to open a support ticket from your billing Control Panel or you can send an email message, because all of these channels are more appropriate to keep track of a certain problem. The answer time for them rarely exceeds 30 mins, so that you can forget about waiting for a whole day in order to get assistance. Our support service is available for all the server-related issues, which includes the pre-installed software. In case you want support for third-party apps, you may consider adding the Managed Services upgrade that we provide for all packages.